Shipping policy
Here's your Shipping Policy in the same Shopify format:
SHIPPING POLICY
Last updated: January 2026
OVERVIEW
Thank you for shopping with Glowvoria. Please read this Shipping Policy carefully so that you understand how we process and deliver your orders.
SECTION 1 - PROCESSING TIME
All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.
SECTION 2 - SHIPPING TIMES
Once your order has been processed and shipped, estimated delivery times are as follows:
- United States: 7-14 business days
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, customs processing, and shipping carrier delays.
SECTION 3 - SHIPPING COSTS
- United States: Free shipping on all orders
Free shipping is automatically applied at checkout. No discount code required.
SECTION 4 - ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment status. Please allow up to 3-5 business days after shipment for tracking information to update.
If you have not received a tracking email within 5 business days of placing your order, please contact us at info@glowvoria.com.
SECTION 5 - CUSTOMS AND IMPORT DUTIES
Glowvoria ships from international fulfillment centers. Your order may be subject to customs clearance procedures, which can cause delays beyond our estimated delivery times. Any customs fees, import duties, or taxes applied by your country's customs authority are the responsibility of the customer. We are not responsible for delays or additional charges caused by customs processing.
SECTION 6 - LOST OR DAMAGED SHIPMENTS
If your order arrives damaged or you believe your package has been lost in transit, please contact us within 7 days of the estimated delivery date at info@glowvoria.com with your order number and a description of the issue. We will work with you to resolve the situation as quickly as possible.
We are not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, please check with your neighbors and local post office before contacting us.
SECTION 7 - INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct before placing your order. Glowvoria is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at info@glowvoria.com. We will do our best to make corrections before the order is processed, but we cannot guarantee changes can be made once an order is confirmed.
SECTION 8 - RETURNS AND REFUNDS
We want you to love your Glowvoria purchase. If you are not completely satisfied, we offer a 14-day return window from the date of delivery.
To be eligible for a return:
- Item must be unused and in its original packaging
- Item must be returned within 14 days of delivery
- Proof of purchase is required
To initiate a return, please contact us at info@glowvoria.com with your order number and reason for return. We will provide you with return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds will be processed within 5-7 business days of receiving the returned item and will be issued to the original payment method.
Please note: For hygiene reasons, items that have been opened and used are not eligible for return unless they arrived damaged or defective.
SECTION 9 - CONTACT INFORMATION
For any shipping-related questions or concerns, please contact us:
Glowvoria info@glowvoria.com Response time: Within 24 hours on business days